Refund & Cancellation Policy

1. Subscription Overview

Carla's Circle is a recurring subscription that gives you full access to all premium features on Cards with Carla. Two plans are available:

• Monthly: R79 per month, billed monthly
• Annual: R590 per year, billed once a year

Payments are processed securely by Paystack. Your subscription renews automatically at the end of each billing period unless you cancel.

2. How to Cancel

You can cancel your subscription at any time from the Profile page in the app. Look for the “Manage Subscription” section and tap “Cancel Subscription.”

When you cancel:

• Your premium access continues until the end of your current billing period.
• You will not be charged again after cancellation.
• Your account, reading history, journal entries, and all personal data are kept. Nothing is deleted.
• You can re-subscribe at any time to restore premium access.

3. Refund Policy

Because Cards with Carla is a digital service that provides immediate access to content upon subscription, we generally do not offer refunds for subscription payments already processed.

However, we understand things happen. If you believe you were charged in error, or if there are exceptional circumstances, please reach out to us within 7 days of the charge at [email protected]. We will review each request on a case-by-case basis and do our best to find a fair solution.

4. Free Trial

If a free trial is offered, you will not be charged during the trial period. If you cancel before the trial ends, no payment will be taken. If you do not cancel, your subscription will begin at the end of the trial and you will be billed at the selected plan rate.

5. Price Changes

If we ever change our subscription pricing, we will give you advance notice. Existing subscribers will keep their current rate until the end of their billing period. The new price applies from the next renewal after the change takes effect.

6. Contact

For any billing questions, refund requests, or cancellation help, email [email protected]. We aim to respond within 48 hours.